Customer Engagement
Crafting positive conversations with your customers
Customers want personalised service, here and now. And if your company can’t provide this, there are many other companies out there that will.
But winning over new customers is only the start. Managing the relationship with your customers is what will help your company grow and prosper.
At Cleverbit Software, we can help your business transform customer engagement from an expensive cost centre into a strong differentiator, and a source of innovation & competitive advantage.
Our proven approach and experience will ensure you are full in control of this relationship, moving away from crisis management to customer-value management, empowering you to not only keep your current customers, but also to upsell and cross-sell when the opportunity arises.
Managing customer relationships is a craft we can help you excel in.
In collaboration with
Our Approach to improving Customer Engagement
Turning customer interactions into a competitive advantage using this proven methodology.
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1
We Listen
Understanding the current customer engagement processes through voice-of-the-customer approaches and hearing out front-line employees.
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2
Setting the Goals
Understanding what is achievable and required in terms of customer satisfaction metrics.
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3
Improve self-service
Helping customers help themselves by upgrading customer-facing interfaces and other online resources to assist self-service.
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4
Automate the mundane
Improve processes and tools and automate the recurring mundane processes to help you focus on the more important stuff.
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5
Enjoy the benefits
Delivering benefits to your brand, customers, and employees and improve customer engagement KPIs.
Benefits
Improve first contact resolution.
Reduce customer (& employee) churn
Convert customers into fans
Prouder and happier employees
Open up opportunities to upsell and cross-sell
Reduce costs through an improvement in efficiency
