Zendesk

Helping you set up Zendesk in a way which works for you

Customer Experience is a key brand differentiator and an important source of competitive advantage.

Zendesk provides companies with the ability to engage with customers through the same platform when and where they need assistance. This may be on email, web, chat, social media and other channels.

It is the ideal solution for companies working to transform their Customer Experience that is quick to implement and easily scales to meet changing needs.

By providing great analytics and reporting, Zendesk can also provide information on how to reduce customer and employee churn, and open up opportunities to upsell and cross-sell.

At Cleverbit Software, we have helped many of our customers move to Zendesk for all their customer engagement needs. More importantly, we continue to support them to meet their changing needs.

Scalable

Fast to set up

Flexible

Easy to use

Enhanced functionality

Superior support

What we can do with Zendesk

At Cleverbit Software we will work closely with you to make sure that you and your customers get the most out of Zendesk. By aligning the solution to what your customers need, we will ensure that they get the answers they require with minimal effort. We can also help you brand the Zendesk customer-facing web interface to ensure a seamless customer experience.

We can help by customising the required APIs and integrate your internal systems seamlessly. This can be done either through out-of-the-box Zendesk integrations which are available for leading productivity tools, or by developing the connectors and other required software ourselves.

We can also help in the development of dashboards to provide a snapshot of customer engagement metrics to those who need them within your organisation.

Trust us with your project

At Cleverbit Software, we have been entrusted with a number of Zendesk projects for customers in the UK. Some of these projects consisted of migration from another help desk system, while other projects were started from scratch.

In all these cases we have provided a seamless transition to Zendesk, helping these companies leverage their investment. More importantly we helped them turn-around customer support from a problem area into a strong competitive advantage.

We also used Zendesk as part of a multi-level support system whereby we started with a Chatbot, escalated these to Zendesk, and further escalated these as Cases in the existing Dynamics 365 CRM that the client had in place.

Our experienced developers can help your business migrate its customer support function effortlessly to Zendesk in a matter of days and get you started in no time.

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Founded in 2016 and headquartered in Malta, Cleverbit Software is a prominent custom software development company, employing over 70 skilled professionals across Europe. Specialising in custom software for business efficiency, we cater to a diverse international clientele, including sectors in Malta, Luxembourg, Denmark, the United States, and the United Kingdom. Our commitment to delivering tailored, industry-specific software solutions makes us a trusted partner in driving business innovation and efficiency.

Would you like to discuss anything software?

Here's our email:
[email protected]

Here's our phone:
+356 2704 2495

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