At Cleverbit Software we will work closely with you to make sure that you and your customers get the most out of Zendesk. By aligning the solution to what your customers need, we will ensure that they get the answers they require with minimal effort. We can also help you brand the Zendesk customer-facing web interface to ensure a seamless customer experience.

We can help by customising the required APIs and integrate your internal systems seamlessly. This can be done either through out-of-the-box Zendesk integrations which are available for leading productivity tools, or by developing the connectors and other required software ourselves.

We can also help in the development of dashboards to provide a snapshot of customer engagement metrics to those who need them within your organisation.

At Cleverbit Software, we have been entrusted with a number of Zendesk projects for customers in the UK. Some of these projects consisted of migration from another help desk system, while other projects were started from scratch.

In all these cases we have provided a seamless transition to Zendesk, helping these companies leverage their investment. More importantly we helped them turn-around customer support from a problem area into a strong competitive advantage.

We also used Zendesk as part of a multi-level support system whereby we started with a Chatbot, escalated these to Zendesk, and further escalated these as Cases in the existing Dynamics 365 CRM that the client had in place. 

Our experienced developers can help your business migrate its customer support function effortlessly to Zendesk in a matter of days and get you started in no time.